Can I return a product after receiving it?
All purchases made on the Terme di Comano website are regulated by the Italian law on mail orders, which aims at providing customers with a high-quality service guaranteeing their complete satisfaction. If you’ve made the wrong order and received an unwanted product, you have 10 days from the date of delivery to return it. We will accept all returned products provided that they are intact and in perfect condition. We will then reimburse the cost (except for packaging and shipping expenses, as set out by Italian law).
Please include the delivery note in a suitable parcel with the goods and send it to:
SERVICE RENDERED (SERVIZIO RESI)
Azienda Consorziale Terme di Comano
Loc. Terme di Comano, 6
38070 - STENICO (TN)
ITALIA
Phone no. (+39) 0465 763350 - VAT NO. 00180160228
Email: shoponline@termecomano.it
We recommend using an insured mailing service. Please bear in mind products returned to a different address will not be taken into consideration.
Damaged products
If the products you purchased are faulty or were damaged during transport, please contact our customer service department entering ‘damaged goods’ as the object of your e-mail.
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